Emergency restoration refers to services required to protect and restore your property after it has suffered sudden and severe damage. This can include situations like water damage from a burst pipe, fire damage, severe mold growth, or damage from natural disasters like floods and storms.

We understand that when it comes to damage, time is of the essence. Reign Restoration is available 24/7 and is committed to responding promptly to emergency calls. We strive to reach your location as soon as possible after your call, typically within 1 to 2 hours.

Yes. Reign Restoration bills your insurance company directly and works with your adjuster throughout the claim, from the first emergency visit to the final repairs. We can also explain the process and help you document the damage.

We are based in Abbotsford and serve the entire Fraser Valley and Lower Mainland, from Hope to Vancouver. That includes Hope, Agassiz, Harrison Hot Springs, Chilliwack, Abbotsford, Mission, Langley, Maple Ridge, Pitt Meadows, Surrey, White Rock, Delta, Coquitlam, Port Coquitlam, Port Moody, New Westminster, Burnaby, Richmond and Vancouver.

Yes. Our technicians are trained through the IICRC (Institute of Inspection, Cleaning and Restoration Certification), and we use commercial-grade drying, dehumidification and moisture detection equipment on every water damage job.

First, we assess the damage and devise a restoration plan. Then, we work to mitigate further damage—this could include boarding up windows, removing water, or containing an affected area. Afterward, we start the remediation process, which can involve repairing structures, removing damaged materials, cleaning, sanitizing, and deodorizing the area.

The safety of our clients is our top priority. Depending on the extent of the damage, it may not be safe for you to remain on the property. However, we will always keep you informed and advise you on the best course of action. Most insurance policies commonly have allowances, over the course of an emergency, for moving to equivalent accommodations.

Absolutely. At Reign Restoration, we understand that dealing with insurance can be challenging, especially after an emergency. We work on a daily basis with all insurance companies and can assist you with the claims process, providing necessary documentation and details about the restoration work.

Safety is our top priority. Before you can return to your property, it needs to be inspected to ensure it is structurally sound and free of health hazards. We’ll keep you informed every step of the way.

Fire damage restoration includes various services such as smoke and soot removal, cleaning and sanitizing, repairing structural damage, and restoring your property to its pre-fire condition.

Yes, using professional equipment and techniques, we can effectively remove smoke odor from your property and belongings.

In many cases, yes. Depending on the extent of the damage, we can clean, sanitize, and restore a variety of personal items that have been affected by fire.

Absolutely. We’ll provide you with a detailed report of the fire damage and the necessary restoration work, which you can use to support your insurance claim.

Common signs of mold may include a musty smell, visible mold growth, (which may look like spots or clusters) or a wet feeling environment. You may also be experiencing health symptoms such as allergies or respiratory issues.  If you suspect mold growth, it’s best to call us immediately for an inspection.

Mold can cause structural damage to your property and can also pose health risks, especially for individuals with allergies, asthma, or weakened immune systems. Symptoms can range from sneezing and coughing to more serious respiratory issues.

Our mold remediation process involves identifying the source of the mold, containing the mold to prevent further spread, removing the mold using specialized techniques, and treating the area to prevent future growth. Further remediation may be needed depending on how extensive the mold is.

If the source of the moisture that led to the mold growth is not addressed, mold can return. Our team will help you identify and resolve these issues to prevent recurring mold growth.

It depends on your specific policy and the cause of the mold growth. Some policies may cover mold remediation if it is a result of a covered peril, such as a burst pipe. We work with you and your insurance provider to navigate your coverage.

Asbestos is a group of naturally occurring minerals that were commonly used in building materials due to their heat and corrosion resistance. When disturbed, asbestos fibers can become airborne and when inhaled, can cause serious health issues including lung disease and cancer.

Asbestos can only be positively identified through a specialized test performed by trained professionals. If your property was built before the 1980s, it’s possible that it may contain asbestos.

The asbestos abatement process involves sealing off the affected area to prevent contamination, safely removing the asbestos-containing materials, and disposing of them in accordance with local regulations.

When performed by trained professionals like those at Reign Restoration, asbestos abatement is safe. We follow strict safety guidelines and use specialized equipment to protect our team and prevent cross-contamination.

No, due to its hazardous nature, asbestos removal should only be performed by certified professionals. Incorrect removal can lead to airborne asbestos fibers and potentially serious health risks.

Soot can cause corrosion and discoloration to surfaces. It can also have health effects if inhaled or ingested. The longer it remains, the more difficult it is to remove, which is why prompt soot removal is necessary.

We use advanced equipment and professional-grade cleaning products to remove soot and smoke residues from all affected surfaces. This includes walls, ceilings, floors, and personal belongings.

In many cases, yes. We can clean, sanitize, and restore a variety of personal items affected by soot. The degree of success often depends on the extent of the damage and the material of the item.

The duration of the soot removal process can vary based on the extent and location of the soot damage. Our team works efficiently to minimize disruption while ensuring thorough soot removal.

Soot damage is typically covered under most homeowners insurance policies, especially if it’s a result of a covered peril like a fire. We can work with you and your insurance provider to check with your specific policy.

Absolutely. Sewage backups can contain harmful bacteria and viruses, which can pose serious health risks. It’s crucial to have professionals like Reign Restoration handle the cleanup and sanitization process.

Avoid contact with the sewage and immediately call us for professional assistance. Limit activity in the affected area and don’t attempt to clean up the sewage yourself due to the health risks involved.

Our process includes extracting the sewage, disposing of contaminated materials, cleaning and sanitizing the area, deodorizing, and restoring the property to its pre-damage condition.

We’re available 24/7 for emergencies and can respond quickly to prevent further damage and contamination.

Coverage can vary, but many homeowners insurance policies will cover sewage backup under certain conditions. We can work with you and your insurance provider to understand your coverage.

We can handle a wide range of biohazard scenarios including sewage backups, crime scene residues, trauma, blood cleanup, grow operations, meth labs and more.

Yes, biohazards can pose serious health risks due to the potential presence of harmful pathogens, vapors and off gassing. That’s why it’s crucial to have professionals handle the cleanup process.

We’re available 24/7 for emergencies and can respond promptly to your biohazard cleanup needs.

Our team is trained to follow strict safety protocols and use personal protective equipment (PPE) during the cleanup process. We also use professional-grade disinfectants to thoroughly sanitize the area. Our technicians are trained through the IICRC (Institute of Inspection, Cleaning and Restoration Certification), the organization that sets the training standards for the restoration industry. We work with law enforcement, fire department, and ambulance service through most hazmat/biohazard processes.

Yes, we work cooperatively with law enforcement to ensure we don’t compromise any ongoing investigations while providing thorough cleanup services.